monday.com

What it does

monday.com is a work management platform that organizes projects, tasks, and workflows into visual boards that teams can customize for virtually any process. At its core, it is a flexible project tracker — you create boards with columns for status, owner, timeline, priority, and any custom fields you need, then manage work items through those boards. The platform supports multiple views including Kanban, Gantt (timeline), calendar, dashboard, and table, so different team members can see the same data in whatever format works for them. The AI assistant, introduced in 2024 and significantly expanded since, can generate task summaries, draft emails and updates, create formulas for calculated columns, and suggest automations based on your workflow patterns. The automation builder lets you create if-then rules that handle repetitive actions: when a status changes, notify someone; when a date arrives, move an item; when a form is submitted, create a task.

Who it's for

monday.com is designed for teams that need shared visibility into projects and workflows across departments. Project managers are the core user — the visual interface, timeline views, and workload management features give them the tools to plan, track, and report on work without living in spreadsheets. Cross-functional teams benefit from the flexibility of the board system, where marketing, operations, sales, and product teams can each customize their boards while leadership sees a unified dashboard. Agencies managing client work use monday.com heavily, with the ability to create separate workspaces per client and track deliverables, hours, and milestones in one place. The platform is less suited for solo freelancers, where the per-seat pricing does not make sense for a single user, and technical teams that need developer-specific features like code integration, sprint planning, or CI/CD connections are better served by tools like Jira or Linear.

AI assistant and automation

The AI assistant in monday.com is practical rather than flashy, and that is to its credit. The most useful AI feature is task summarization — select a group of items or an entire board, and the AI generates a plain-language summary of project status, blockers, and upcoming deadlines. This saves meaningful time when preparing for status meetings or writing client updates. Email and update drafting uses context from the board to generate messages that are relevant and editable, reducing the friction of routine communication. Formula generation is quietly powerful: describe what you want a column to calculate in natural language, and the AI writes the formula. The automation builder is where the real productivity gains live. You can chain together triggers, conditions, and actions without writing code — when a task is marked complete, move it to the done group, notify the project manager, and update the client dashboard. The automation limit of 250 per month on the Standard plan is sufficient for small teams, but active teams will need the Pro plan's 25,000-per-month allowance quickly.

The bottom line

monday.com is a well-designed work management platform that has successfully added AI features without overcomplicating the core experience. The visual interface remains its greatest strength — it is intuitive enough that team members adopt it without extensive training, which is the single biggest factor in whether a project management tool actually gets used. The pricing model is the main consideration: at $19 per seat per month for the Pro plan (where AI features live), a 15-person team pays $285 per month. That is competitive with Asana and comparable platforms, but it adds up. The free tier is too limited for real use beyond evaluation, and the Basic plan at $9 per seat lacks the automations and views that make monday.com worth choosing over simpler alternatives. For teams that value visual project management and want AI features that reduce busywork rather than create new complexity, monday.com delivers well at a fair price point.